After-sale Service


Customers are requested to check whether it is damaged or not once receipt of the item. If there is something wrong with it, please take a photo and transfer it to customer service. We will deal with it properly and quickly in priority.



Installation:


A full installation accessories are available as a gift. The templates of installation is attached in the user manual. Please read it carefully before installing and install the items according to the instructions in the user manual strictly.


  • Measuring the distance and position of the wall when installation (Middle part of the whole pictures is in priority)
  • Positioning the template of installation in water lever (Make the nails sure in a right position)
  • To adjust the template of installation in the right position if necessary
  • Align the marks on the template of installation
  • Hit the 6 nails into the wall using hammer
  • Hanging slot aligned seamless cap, and adjust it to appropriate position if necessary
  • Setup the gap between the neighboring pictures and repeat the above measures (the template of installation must be in the same water lever)
  • Easy to install it, about 30 minutes


Maintenance:


  • Protecting the artworks apart from pesticides and decorative painting in daily life
  • Mind the ventilation and moisture. Storage or display it in bathroom, kitchen are not allowed
  • Direct sunlight onto the artworks is wrong
  • Touching the artworks by sharp tools or objects is prohibited


How to identify the original product:


There is a Certificate on the back of each items. Anti-counterfeiting identification
and inquiry phone number are available on it.
A special and exclusive brand LOGO “R” is carved on the right bottom corner of each item